No, literally all I'm saying is that a technical support liason at AWS is not going to be in a position to discuss legal issues regarding the customer's account

No, literally all I'm saying is that a technical support liason at AWS is not going to be in a position to discuss legal issues regarding the customer's account. It's not their job. If AWS operates similarly to most other companies I've worked with, technical support staff are strictly forbidden from discussing legal issues -- that's the responsibility of the legal department.