That's precisely what I was about to suggest. Here's what one of our devs just said on seeing this comment: > "This is the first I’m hearing about this — woul

That's precisely what I was about to suggest. Here's what one of our devs just said on seeing this comment: > "This is the first I’m hearing about this — would it be worth it to respond and ask the user to reach out to support?" So yeah - please do contact our support team (support@fastmail.com or you can use the web form at https://www.fastmail.com/support/ https://www.fastmail.com/support/) and give as many details as you can about what you're doing when it happens!