To improve airline performance and reduce customer anxiety, align the incentives: Automatic partial ticket refund based on when the flight actually arrives ver

To improve airline performance and reduce customer anxiety, align the incentives: Automatic partial ticket refund based on when the flight actually arrives versus the published arrival time. Sure, there are factors beyond an airline's control; but an airline, far better than random passengers, is in a financial position to model the risks and hedge against them appropriately. Automatic full ticket refund if the passenger doesn't receive a published amount of legroom and width. Oh, the airline would rather sell the same spaces to 2 people, hoping they will work it out and fit? Sure, but then only collect money from one of them, not both. Automatic partial ticket refund if the luggage isn't at the carousel within N minutes of arrival. Thus an incentive to keep a few more baggage handlers on shift, making their work more better also.