This article is not great and does not live up to the clickbait headline. He lampoons airline execs for thinking the problems are welcome screens and harsh ligh

This article is not great and does not live up to the clickbait headline. He lampoons airline execs for thinking the problems are welcome screens and harsh lighting. He then points to bad delayed flights ranking and poor customer satisfaction. He then gives a solution of wet wipes, armrests, and more audio announcements. I hope the book is better than the article.