As usual: If you can't measure what's important you declare important what you can measure. That wouldn't be so destructive if management at least was aware of

As usual: If you can't measure what's important you declare important what you can measure. That wouldn't be so destructive if management at least was aware of that problem. But they aren't. They'll have their report of metrics which are green or red. Green is good. Red is bad. End of story.