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Are there any good tools to manage task follow-ups?
As the team and the business grows, a problem we are facing is that of inter-team communication (especially in the remote world).
Basically, person A needs help from person B with some task. So, they put up an email to B. But, later B forgets the task and also A forgets to follow-up with B. When something goes wrong, suddenly A remembers that they had a task due on B. This leads to a bad situation.
This problem mainly happens across the teams rather than within the same team.
Do you also face this problem? What tools/mechanisms/SOPs do you use for this?
This is my first time posting on Hacker News. Please pardon me for any mistakes :)
- smt88 6y agoMost people solve this outside of email using project management software. We use ClickUp and absolutely love it. You can turn any email, Slack message, form submission, Jira event -- anything -- into a task in ClickUp. It includes due dates, comments, file attachments, docs, and more. The only other company that makes me feel like a fanboy is Jetbrains. ClickUp is really that good (even though it's pretty massive and intimidating to start out with).
- amangoeliitb 6y agoWhat if we assigned a task to someone. They agreed for a timeline of 1 week. Then after a week they forgot and I also forgot? The problem is that it is quite time and energy-consuming to follow-up with people on the tasks. Any suggestions?
- smt88 6y agoThe PM/task software should have reminders (email and/or push). I use ClickUp as my master agenda. I do the task at the top of the list (sorted by due date and priority) and then move to the next one. > The problem is that it is quite time and energy-consuming to follow-up with people on the tasks. Any suggestions? I don't know. I think this is just the overhead of working on a team. Our company hates it too, so we have a PM whose only job is to do that part.
- Mystique_ 6y agoI often assign tasks to people on email and then snooze the email for the time when the follow-up is to be done. I haven't seen any effective tool for this, so I use email snooze as of now. It would be interesting to know other possible alternatives as well.
- amangoeliitb 6y agoExactly. Currently Slack and Gmail Snooze features are the only 2 things I use. They are very unorganised.