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I generally agree with your arguments when the customers are medium to large businesses - and I assume that’s where your experience is. In the consumer and smal
by noizejoy 6y ago
I generally agree with your arguments when the customers are medium to large businesses - and I assume that’s where your experience is. In the consumer and small business space the dynamics are very different.
- ddingus 6y agoBeen there. They aren't. Some of the mechanics vary, but good service does not. Right now, I am in the small business space and rock solid support is how we are killing it. Been there, very large, small, medium, consumer, b2b... Don't tell me it can't or should not be done when billions land in accounts free and clear. It can. Should. I spend with those who get that first and foremost.
- noizejoy 6y agoMaybe you should quit your current career arc and help companies change their attitude and thus unearth extra billions in profits? And I don’t mean that cynically - since if it’s as easy and guaranteed profitable as you say, why wouldn’t you be able to convince numerous CEOs to unearth all of those extra billions?
- ddingus 6y agoIt is all value judgements. Again, if the priority is to always have a positive ROI, and that metric is computed every quarter, without due and inclusive consideration for externalities? All the things I discussed here are going to get watered down. And it is always the same priority on max dollars now, max recurring dollars now, and WGIF about the future, others. Where that happens, so do the things I just said. Not my mess to clean up. Some enterprises get it. They get my time, attention, dollars and referrals first. Beyond that? Got better things to do. Clearly you value things differently. That does not make anything I said wrong. Take care. You get last word on this.