You could also create combined call centers which service two industries which are similar enough, that the same support rep can serve them both, but have an op

You could also create combined call centers which service two industries which are similar enough, that the same support rep can serve them both, but have an opposite demand curve troughout the year. To see these opportunities you need data, but it is the most closely guarded secret of companies. In the short term it gives them an advantage, but in the long run society as a whole could benefit tremendously from open data sharing. Am I wrong about this?