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In my experience it is that Elastic does not understand the market. About four years ago we have attempted to get their software . It felt like I was dealing w

In my experience it is that Elastic does not understand the market. About four years ago we have attempted to get their software . It felt like I was dealing with Cisco sales people circa 1998. They were clueless on how to do a multi hundred thousand dollar deal - think slow, inefficient, inflexible, unwilling to compromise on extra $500 add on that would have ended up being a rounding error.

lovehashbrowns 6y ago
That's how it is for a lot of companies, not just Elastic. We have to deal with jfrog, who has separate billing teams for SaaS and on-prem so for us to switch from on-prem to SaaS is a pain in the ass. If AWS ever offers artifacts storage with more artifact types, then obviously we're switching. And that's just 100% so we don't have to deal with jfrog's dumb ass contracts anymore, never mind pricing. ugh the pain that comes from negotiating our contract every year. Or the pain that comes from trying to get trial licenses. Or the pain we're seeing now from switching to SaaS.
- notyourday 6y ago
  And that's why AWS eats their lunch. Execs of Elastic ( and other companies ) should deal with their inept sales force rather than point fingers at AWS.
- ayewo 6y ago
  You are right but the blunt truth is, no one—as is evident even here—wants to hear this bitter truth. If you eliminate all kinds of friction that will prevent current and future customers from paying you, you’ll have a well oiled growth machine on your hands. Instead of seeing this as a learning opportunity, some prefer to cry uncle. Only very well-run tech companies like Stripe [0] and others in its class understand this. 0: Stripe’s Patrick Collison correctly characterizes the issue of friction that plagues products that start out as B2D (business to developer) but grow into becoming a B2B: “So many B2B companies end up with homepages for which the only CTAs are annoying variants of "read case study", "download whitepaper", and "request a call". All stock photography; no product imagery. Stripe's growth thus far has been fueled by individual developers and founders signing up and growing with us to billions of revenue. As we scale, the "impatient developer" will remain the focus of our product development. Over time, however, we've been increasingly finding that large organizations (like Zoom/Atlassian/Maersk) want to adopt Stripe -- Stripe now has a lot of functionality that they can't get elsewhere. So, we're very eager to continue to grow this side of our business with Mike.“ https://news.ycombinator.com/item?id=24067211 https://news.ycombinator.com/item?id=24067211

lovehashbrowns 6y ago

That's how it is for a lot of companies, not just Elastic. We have to deal with jfrog, who has separate billing teams for SaaS and on-prem so for us to switch from on-prem to SaaS is a pain in the ass. If AWS ever offers artifacts storage with more artifact types, then obviously we're switching. And that's just 100% so we don't have to deal with jfrog's dumb ass contracts anymore, never mind pricing. ugh the pain that comes from negotiating our contract every year. Or the pain that comes from trying to get trial licenses. Or the pain we're seeing now from switching to SaaS.

notyourday 6y ago
And that's why AWS eats their lunch. Execs of Elastic ( and other companies ) should deal with their inept sales force rather than point fingers at AWS.
ayewo 6y ago
You are right but the blunt truth is, no one—as is evident even here—wants to hear this bitter truth. If you eliminate all kinds of friction that will prevent current and future customers from paying you, you’ll have a well oiled growth machine on your hands. Instead of seeing this as a learning opportunity, some prefer to cry uncle. Only very well-run tech companies like Stripe [0] and others in its class understand this. 0: Stripe’s Patrick Collison correctly characterizes the issue of friction that plagues products that start out as B2D (business to developer) but grow into becoming a B2B: “So many B2B companies end up with homepages for which the only CTAs are annoying variants of "read case study", "download whitepaper", and "request a call". All stock photography; no product imagery. Stripe's growth thus far has been fueled by individual developers and founders signing up and growing with us to billions of revenue. As we scale, the "impatient developer" will remain the focus of our product development. Over time, however, we've been increasingly finding that large organizations (like Zoom/Atlassian/Maersk) want to adopt Stripe -- Stripe now has a lot of functionality that they can't get elsewhere. So, we're very eager to continue to grow this side of our business with Mike.“ https://news.ycombinator.com/item?id=24067211 https://news.ycombinator.com/item?id=24067211