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> already struggling to distinguish ... automated customer request replies from genuine replies I hope it's not only due to a decline in the quality of human s
by falcor84 6y ago
> already struggling to distinguish ... automated customer request replies from genuine replies
I hope it's not only due to a decline in the quality of human support. If we could have really useful automated support agents, I for one would applaud that.
- anticristi 6y agoI agree. As long as it is transparent that I am speaking to an automated agent and I can easily escalate the issue to a human that can solve my problem when the agent gets stuck.