> I would strongly recommend you invest some money in getting access to "people who've never used Matrix before but are familiar with messaging apps" to do user

> I would strongly recommend you invest some money in getting access to "people who've never used Matrix before but are familiar with messaging apps" to do user testing I think they already do quite a bit of this, which is probably what makes it puzzling when tech oriented users on hn keep reporting how terrible it is, thus the desire for more details to see whether it's just an older anecdote, something missed in testing, etc. Two matrix blog posts[1][2] from the past 2 months both mention new user testing/research, and there's definitely more if you go back in their blog history. [1] https://matrix.org/blog/2020/12/17/matrix-to-reloaded#whats-new https://matrix.org/blog/2020/12/17/matrix-to-reloaded#whats-... [2] https://matrix.org/blog/2020/11/27/this-week-in-matrix-2020-11-27#element https://matrix.org/blog/2020/11/27/this-week-in-matrix-2020-...