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> If anyone in the "I tried Matrix and it was awful" camp could give detailed feedback (either here, or on github.com/vector-im/element-{web,ios,android}/issues

> If anyone in the "I tried Matrix and it was awful" camp could give detailed feedback (either here, or on github.com/vector-im/element-{web,ios,android}/issues) then it would be genuinely useful for prioritising our work. At the moment the vast majority of negative feedback on HN has been "it sucked" without giving a hint of what actually went wrong. Your two modes of suggested contact (HN, GitHub) ensure only a certain type of user will contact (both require tech skills and a login). If there really are UX issues, you might want to encourage different types of users to give feedback (and if the fear is that the feedback won't be detailed/useful, maybe a guided form can help).

proactivesvcs 6y ago
I can easily use both of those methods and even I always like apps that allow me to just push a button and it composes an email in my phone's email app, prefilled with application version etc., and lets me send an email to report a bug/crash.
cercatrova 6y ago
Yep, there should be a crash or bug report form within the app itself, and an email for bugs at something like support@element.io
- subins2000 6y ago
  There is one in Element Android. When the phone is shaken, a dialogue pops up "It seems you're shaking your phone in frustration, file a bug report". It has in-app bug reporting.
  - Evidlo 6y ago
    Also 'Menu > Report Bug' on Element Android.