> Cite the past but look for future changes in behaviour. I've heard this referred to as "feedforward" before (as opposed to feedback). Instead of saying "last

> Cite the past but look for future changes in behaviour. I've heard this referred to as "feedforward" before (as opposed to feedback). Instead of saying "last time you did X, you made a mistake and should instead do Y" you phrase it "next time you do X, make sure to do Y". It's subtle, with the goal of avoiding defensiveness.