I've received calls but by the time I pick up (between 2-3 rings) someone else has already picked up the call and is likely helping the caller. I've had the app

I've received calls but by the time I pick up (between 2-3 rings) someone else has already picked up the call and is likely helping the caller. I've had the app on my phone for nearly a year and haven't yet been able to handle a call so it seems that people are getting the help promptly when they need it.