4 ms·

At least they tell you about it - there's a banner on the top of the app. Last time WhatsApp was having issues, it didn't give any indication - messages just we

by tomp 6y ago

At least they tell you about it - there's a banner on the top of the app. Last time WhatsApp was having issues, it didn't give any indication - messages just weren't being delivered (but as a user, there's no way to distinguish between "no messages" and "messages not being delivered").

LordAtlas 6y ago
I don't see a banner on the top of my app. I only found out when the desktop client kept timing out with 502 errors and after asking on Twitter, found other people were having issues too. It's there on https://status.signal.org/ https://status.signal.org/ though.
- vecio 6y ago
  There is a banner in the Android app, not on the desktop.
  - Daniel_sk 6y ago
    The desktop app shows a yellow "DISCONNECTED - Check your network connection" warning. They probably should work on better error/status reporting in next version.
    - zamadatix 6y ago
      Desktop app is still behind the mobile in a few things but they are getting closer these days
      - spurgu 6y ago
        Yeah I was very positively surprised to find that the desktop app has a large number of useful keyboard shortcuts: https://support.signal.org/hc/en-us/articles/360036517511-Signal-Desktop-Keyboard-Shortcuts https://support.signal.org/hc/en-us/articles/360036517511-Si...
        wumms 6y ago
        Thanks! They're listed in the menu of the desktop app as well: Help | Show Keyboard Shortcuts
  - LordAtlas 6y ago
    Yeah, I'm using Android but not seeing a banner in the app.
  - spurgu 6y ago
    For me it's the other way around, haven't had any banners or anything on Android, whereas the desktop client has, and messages have been throwing 50x errors, while the mobile messages just seem to take ages to send.
- avhon1 6y ago
  I didn't see the banner in the Android app until I tried to send a message.
graeme 6y ago
You on android? No such banner on my ios client.
- _mitch 6y ago
  I see the banner in Android.
  - hawkice 6y ago
    fwiw I do not see the banner on android. That being said, things break. Breaking in a way you can notice it's broken is good, but pobody's nerfect.
- dep_b 6y ago
  I did see it on iOS
- circularfoyers 6y ago
  Not sure if it's only showing on Android but I had to attempt to send a message first before it showed.
- jandrese 6y ago
  I'm not getting a banner on iOS either, however when I try to send a message it fails with a red exclamation mark in a circle saying "Request failed: service unavailable (503)" Edit: A few minutes after the message failed to send I got a yellow banner stating that the service was experience interruptions. However the banner disappeared shortly afterward, so it would have been easy to miss.
- tomp 6y ago
  iOS
bzb6 6y ago
Last time WhatsApp was having issues, a “Connecting” banner was shown permanently on the app and all outgoing messages displayed a clock instead of a tick, showing that they weren’t reaching the server.
rd11235 6y ago
I've personally had (many) more signal issues than WhatsApp issues, and not one of the signal issues was accompanied by a banner. I am not vouching for WhatsApp. I just don't think we should pretend that Signal is more reliable than it is.
efwfwef 6y ago
heavy user of whatsapp and I can't recall having any issues with whatsapp ever. I'm a heavy user of signal as well and... it's a bit crap honestly. I actually needed to transfer a file to a client today and was strongly relying on signal for that...
- np_tedious 6y ago
  There was a CDN issue for media about a year and a half ago. Can't recall about issues with messaging
rnd0 6y ago
No one told me about anything. All I get is an error about checking my internet. My internet's fine. I can understand not having 100% uptime, but going on 10 hours now and this is really not leaving me with a good impression. I can count on SMS; I can't count on this. [EDIT]Now I'm not even getting that specific error; my messages are simply failing to send (ios, desktop/windows)

by tomp 6y ago

LordAtlas 6y ago

I don't see a banner on the top of my app. I only found out when the desktop client kept timing out with 502 errors and after asking on Twitter, found other people were having issues too. It's there on https://status.signal.org/ https://status.signal.org/ though.

vecio 6y ago
There is a banner in the Android app, not on the desktop.
- Daniel_sk 6y ago
  The desktop app shows a yellow "DISCONNECTED - Check your network connection" warning. They probably should work on better error/status reporting in next version.
  - zamadatix 6y ago
    Desktop app is still behind the mobile in a few things but they are getting closer these days
    - spurgu 6y ago
      Yeah I was very positively surprised to find that the desktop app has a large number of useful keyboard shortcuts: https://support.signal.org/hc/en-us/articles/360036517511-Signal-Desktop-Keyboard-Shortcuts https://support.signal.org/hc/en-us/articles/360036517511-Si...
      - wumms 6y ago
        Thanks! They're listed in the menu of the desktop app as well: Help | Show Keyboard Shortcuts
- LordAtlas 6y ago
  Yeah, I'm using Android but not seeing a banner in the app.
- spurgu 6y ago
  For me it's the other way around, haven't had any banners or anything on Android, whereas the desktop client has, and messages have been throwing 50x errors, while the mobile messages just seem to take ages to send.
avhon1 6y ago
I didn't see the banner in the Android app until I tried to send a message.

graeme 6y ago

You on android? No such banner on my ios client.

_mitch 6y ago
I see the banner in Android.
- hawkice 6y ago
  fwiw I do not see the banner on android. That being said, things break. Breaking in a way you can notice it's broken is good, but pobody's nerfect.
dep_b 6y ago
I did see it on iOS
circularfoyers 6y ago
Not sure if it's only showing on Android but I had to attempt to send a message first before it showed.
jandrese 6y ago
I'm not getting a banner on iOS either, however when I try to send a message it fails with a red exclamation mark in a circle saying "Request failed: service unavailable (503)" Edit: A few minutes after the message failed to send I got a yellow banner stating that the service was experience interruptions. However the banner disappeared shortly afterward, so it would have been easy to miss.
tomp 6y ago
iOS

bzb6 6y ago

Last time WhatsApp was having issues, a “Connecting” banner was shown permanently on the app and all outgoing messages displayed a clock instead of a tick, showing that they weren’t reaching the server.

rd11235 6y ago

I've personally had (many) more signal issues than WhatsApp issues, and not one of the signal issues was accompanied by a banner. I am not vouching for WhatsApp. I just don't think we should pretend that Signal is more reliable than it is.

efwfwef 6y ago

heavy user of whatsapp and I can't recall having any issues with whatsapp ever. I'm a heavy user of signal as well and... it's a bit crap honestly. I actually needed to transfer a file to a client today and was strongly relying on signal for that...

np_tedious 6y ago
There was a CDN issue for media about a year and a half ago. Can't recall about issues with messaging

rnd0 6y ago

No one told me about anything. All I get is an error about checking my internet. My internet's fine. I can understand not having 100% uptime, but going on 10 hours now and this is really not leaving me with a good impression. I can count on SMS; I can't count on this. [EDIT]Now I'm not even getting that specific error; my messages are simply failing to send (ios, desktop/windows)