> I actually had a conversation with a product manager; I checked the yes you can contact me when I cancelled my account. They simply refused to admit that an u

> I actually had a conversation with a product manager; I checked the yes you can contact me when I cancelled my account. They simply refused to admit that an upsell was a advertisement and that disrupting my workflow on my paid, professional account for an ad was wrong. I'm not in the slightest bit surprised. As product management has exploded as a role (look at the number of courses, books, etc.) there has been a huge influx of people with less experience, and most importantly perhaps, less breadth of experience. This is a good thing in the long-term, but there will be growing pains. I feel like the usual trope for programmers is that "PMs aren't technical enough", but the bigger issue for companies is that they don't have a breadth of experience and develop a narrower set of skills than they historically have. They smart and driven, but cost is what you are seeing with the cognitive dissonance. This is less noticeable in smaller startups. The problem is exacerbated in more mature products like Dropbox where they are trying to move an existing user base onto a higher profit line of products. You need to have the broader base that PMs at legacy companies (e.g. Microsoft) have to make this shift. Further, it's harder to appear credible with enterprise customers beyond shadow IT.