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Keep records of every communication with this person, all emails, phone records, etc Have an urgent meeting and discuss your concerns. Make it clear their abus
by stphn2013 6y ago
Keep records of every communication with this person, all emails, phone records, etc
Have an urgent meeting and discuss your concerns. Make it clear their abuse is not appropriate and will not be tolerated. Tell them you will have no option but to discontinue the project if they continue.
- suhair 6y agoWe are collecting all the videos and text abusive communications now. Have a ton of them now. We are looking for a way to strongly communicate to the client that we will not be tolerating this. We prepared an email but that that seems trivial compared to what he has done through his text and video communications.
- superbcarrot 6y agoYou seem to have been really patient with them, probably to a fault. It would have been best to speak to them after the first instance of this and then drop the client altogether if they had continued.
- suhair 6y agoYes, our project manager was taking all the hits as this was a new project and hoping that the situation will change. Now he has shared us a few sample communications and we could not even hear the first few minutes of videos.
- malux85 6y agoEmail is inappropriate because its easy to "hide" behind an email. Video call them and enumerate his abuse list while looking them in the eye. Quote their language word for word back to them and if this doesn't embarrass them straight away ask them to justify the language and then whatever they answer, tell them its not acceptable. Put the spotlight directly on them and reveal the behaviour unambiguously - video call, not email.