Yep. We got a call once regarding a device we had sold 10 years ago that had fried due to a new defect. Our response as a company known in our industry for exce

Yep. We got a call once regarding a device we had sold 10 years ago that had fried due to a new defect. Our response as a company known in our industry for excellent customer service was "We're very sorry to hear that, would you like to be forwarded to sales?" Some stuff isn't made to last forever, and at a certain point we have to weigh "We want everyone to like us and recommend us to their friends" vs "No one in the office has seen one of these in the past 5 years".