2 ms·
Frustrating as it may be if you're affected, I don't really see the problem here? It isn't reasonable to expect updates past EOL, that's kinda the idea. At some
by Etheryte 6y ago
Frustrating as it may be if you're affected, I don't really see the problem here? It isn't reasonable to expect updates past EOL, that's kinda the idea. At some point the manufacturer has to decide to stop pouring resources into old products.
- polka_haunts_us 6y agoYep. We got a call once regarding a device we had sold 10 years ago that had fried due to a new defect. Our response as a company known in our industry for excellent customer service was "We're very sorry to hear that, would you like to be forwarded to sales?" Some stuff isn't made to last forever, and at a certain point we have to weigh "We want everyone to like us and recommend us to their friends" vs "No one in the office has seen one of these in the past 5 years".