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I used to work at a legacy automaker and you’d be shocked at how much ML has changed certain areas of the business. It used to take an entire department to sor
by serjester 6y ago
I used to work at a legacy automaker and you’d be shocked at how much ML has changed certain areas of the business. It used to take an entire department to sort warranty claims and it’s now mostly automated. Aluminum part defects are now spotted automatically on the plant floor. Don’t even get me started with telematics data.
Most software isn’t consumer facing but just because you don’t see it doesn’t mean it’s not changing things around you. ML tends to be overhyped but your assessment is too pessimistic.
- mateo411 6y agoI wouldn't think of a system that would automate the processing of warranty claims as ML. That's mostly applying the policy/rules to each claim. However, finding defects in aluminum parts that involves using computer vision, would absolutely be a ML solution.
- serjester 6y agoThere's millions of claims and thousands of car parts with all sorts of underlying issues. Unfortunately a rule based approach isn't feasible.