You have very thoughtful questions: Nobody has complained - though if they used the issue tracker, we all would find it meta-amusing. In my opinion, the issue

You have very thoughtful questions: Nobody has complained - though if they used the issue tracker, we all would find it meta-amusing. In my opinion, the issue system needs to be used all the time for everything - so that nobody feels that thyr're the only squeaky wheel. It does require trust however. We have been known to punt an issue to let us all collect our thoughts. I know the system keeps me from micro-managing, keeps one of my guys from just complaining (we ask for a potential solution), and keeps another employee from feeling un-empowered. The only bad second-order effect I've seen is sometimes people wait to fix simple problems - they tend to it in the system instead of just fixing it. But... Usually I'm wrong, the issue usually is deeper upon reflection.