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I'm going to disagree as someone who reports issues to open source. Often the templates request info I know as an experienced user of the software to be complet

I'm going to disagree as someone who reports issues to open source. Often the templates request info I know as an experienced user of the software to be completely irrelevant to the issue, and if provided would only confuse the cause of the problem. Templates often assume a stupidity level of issue submitters. If there is a github template, I'll usually heavily modify the template and delete sections, which then gets flagged by a bot if such a bot exists. This only slows down the process of getting something fixed, not speed it up.

roryokane 6y ago
A compromise could be to have a bot to check the issue template, but to make the bot aware of users' contribution histories. The bot would skip checking the format of someone's issue if, for example, they had already reported at least three bugs or gotten one patch merged.
andrew_ 6y ago
Frankly; it's not up to you to determine what info maintainers need - thinking otherwise is an entirely entitled point of view. That's why the project members and maintainers ask for what they need to triage not just your issue, but all issues from a wide variety of users on any variety of platforms. If you can't take a few extra seconds to enter information in a template, why on earth should maintainers donate their time to you to triage what you're reporting?
- tga_d 6y ago
  While I agree with the point you're making, I'd like to point out the tone of your wording. It's not cruel or anything, but there are some pretty easy changes to it that could have made it an explanation instead of an argument. As for the original point: I suspect every developer has encountered a bug in their code that couldn't possibly be caused by something, but ultimately was. Getting all the information requested up front in a regularly structured way, even when we think it's irrelevant, can make tracking these problems much easier.

roryokane 6y ago

A compromise could be to have a bot to check the issue template, but to make the bot aware of users' contribution histories. The bot would skip checking the format of someone's issue if, for example, they had already reported at least three bugs or gotten one patch merged.

andrew_ 6y ago

Frankly; it's not up to you to determine what info maintainers need - thinking otherwise is an entirely entitled point of view. That's why the project members and maintainers ask for what they need to triage not just your issue, but all issues from a wide variety of users on any variety of platforms. If you can't take a few extra seconds to enter information in a template, why on earth should maintainers donate their time to you to triage what you're reporting?

tga_d 6y ago
While I agree with the point you're making, I'd like to point out the tone of your wording. It's not cruel or anything, but there are some pretty easy changes to it that could have made it an explanation instead of an argument. As for the original point: I suspect every developer has encountered a bug in their code that couldn't possibly be caused by something, but ultimately was. Getting all the information requested up front in a regularly structured way, even when we think it's irrelevant, can make tracking these problems much easier.