I had a similar problem with a rented bike. Once I reached the destination station I tried to hook it into the parking thingy, but it didn’t lock. Luckily I not

I had a similar problem with a rented bike. Once I reached the destination station I tried to hook it into the parking thingy, but it didn’t lock. Luckily I noticed. However, the bike computer didn’t think it was rented anymore, so it didn’t let me attempt to lock it again. I had to spend half an hour on the phone with their support, until they redirected me to somebody who could login to the parking thingy remotely and manually control it. Cherry on top: I found out later that their tech support phone number is taxed. The call cost me something like 5x the ride cost. That’s when I decided to buy a bike and be done with these crappy services.