To be fair, even Amazon's support team (or robot) have done a similar mistake last November (https://www.theguardian.com/technology/2020/nov/15/amazon-reunifies

To be fair, even Amazon's support team (or robot) have done a similar mistake last November (https://www.theguardian.com/technology/2020/nov/15/amazon-reunifies-ireland-and-apologises-for-troubles https://www.theguardian.com/technology/2020/nov/15/amazon-re...).