3 ms·
Too bad for Dropbox and other companies HN people are not the only ones. There are at least two big variables here: 1 - Is the new UI actually better? by how
by PedroBatista 6y ago
Too bad for Dropbox and other companies HN people are not the only ones.
There are at least two big variables here:
1 - Is the new UI actually better? by how much?
2 - What's the cost of change for the existing users?
Bonus complexity: There are large groups of different customers inside your customer base.
If your product is the best ever with no competitor in sight you can annoy them almost indefinitely, the second anything remotely similar appears, all the built up resentment just fuels the migration and it usually behaves like a tsunami, at first it's barely noticeable until a 3 foot wall keeps going and going and you can't do anything about it.