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Fair enough. It helps if at least the communciation is clear: Like "Fill it all or don't file" or "Try to file as much as you can". I really don't want to make

Fair enough. It helps if at least the communciation is clear: Like "Fill it all or don't file" or "Try to file as much as you can". I really don't want to make it later for devs that give me so much. I'd be ok with: "Closed: Too little info" from a bot. I may decide to have another crack at it later when I have more time. Edit: Btw, I'm using software for fee but, I'm also beta-testing for free. It's not just a one-way street: "I derive value from a free product so I should never complain." Is that really true? I also invest time beta-testing (some times for products that make money on support or are open-core or are a gateway to paid software). Sure there are trolls, but there are also many users that make crappy reports that really want to help but just don't understand how (or why their report is a waste of everyone's time).

joncampbelldev 6y ago
TFA and the person you're replying are not suggesting you can never complain (at least I don't think they are). There is a difference between not complaining vs raising issues constructively and valuing the maintainers time at least as much as you value your own time.
kelnos 6y ago
> I'm using software for fee but, I'm also beta-testing for free. Assuming you're talking about a beta release for some open source software package, versus a full release, I don't think the distinction matters. You're using software that you got for free. It doesn't matter if it's beta- or release-quality. You aren't entitled to different/better support for it just because the developer chose to put out a version they admit isn't quite release-quality[0]. You're entitled to exactly the same amount of support as for a release version: none whatsoever. > "I derive value from a free product so I should never complain." I think that's framed the wrong way. I do agree that you should probably never complain about something you got for free; that smacks of undeserved entitlement. But constructive criticism and useful bug reports are (usually, depending on the maintainer) welcome. [0] A developer might put out a beta version for a variety of reasons. One reason, yes, might be because they intend to jump on support requests faster in order to shape things up for a proper release. But another reason might be because they simply wanted to share with people as soon as possible.

joncampbelldev 6y ago

TFA and the person you're replying are not suggesting you can never complain (at least I don't think they are). There is a difference between not complaining vs raising issues constructively and valuing the maintainers time at least as much as you value your own time.

kelnos 6y ago

> I'm using software for fee but, I'm also beta-testing for free. Assuming you're talking about a beta release for some open source software package, versus a full release, I don't think the distinction matters. You're using software that you got for free. It doesn't matter if it's beta- or release-quality. You aren't entitled to different/better support for it just because the developer chose to put out a version they admit isn't quite release-quality[0]. You're entitled to exactly the same amount of support as for a release version: none whatsoever. > "I derive value from a free product so I should never complain." I think that's framed the wrong way. I do agree that you should probably never complain about something you got for free; that smacks of undeserved entitlement. But constructive criticism and useful bug reports are (usually, depending on the maintainer) welcome. [0] A developer might put out a beta version for a variety of reasons. One reason, yes, might be because they intend to jump on support requests faster in order to shape things up for a proper release. But another reason might be because they simply wanted to share with people as soon as possible.