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I think part of the problem is the expectation of instantaneous gratification today. Individuals can get any item they want shipped premium to their door step t

by foepys 6y ago

I think part of the problem is the expectation of instantaneous gratification today. Individuals can get any item they want shipped premium to their door step the next day nearly everywhere. So why shouldn't software features be the same? The problem with "free" is that many, many more people can use the software. Large corporations (which the $10k/mo user probably is) on the other hand calculate updates in months or even years. My company also has a very large customer that asks us to implement something "whenever possible" and if we need 2 years they are just happy we did it. Why? Because they have a long update cycle. It's not really important if it's in the next release because they might not even install that but wait for the release after that.

AmericanChopper 6y ago
As somebody who usually works in those big support contact enterprises, I often find myself incredibly frustrated by the open source projects my employers pay for. You often see these companies that take the enterprise approach to support contracts, taking the open source approach to fixing issues. As in, if you want something fixed, you’ll be lucky if it ever happens. The issue that undermines you’re (mostly correct) observations on slowing moving enterprise, is that they’ll often adopt technology before knowing if it will even work the way they want it to. So when it comes time to implement, you’ll find things that don’t work as described, often accompanied by some years old issue on their tracker which basically say “we might get around to that some time”. “Enterprise grade” proprietary software is usually terrible anyway, so still prefer open source for the reason that I’m able to write my own patches for it (which I often do). But I find the open source attitude toward fixing issues, in software that your customers are actually paying a lot of money for, incredibly frustrating. There’s a particular maintainer on a project that I use a lot at work, and anytime I see his avatar on the forum while trying to debug an issue, I instantaneously know that my whole day is about to be ruined by some of the least helpful advice you could possibly imagine.

by foepys 6y ago

AmericanChopper 6y ago

As somebody who usually works in those big support contact enterprises, I often find myself incredibly frustrated by the open source projects my employers pay for. You often see these companies that take the enterprise approach to support contracts, taking the open source approach to fixing issues. As in, if you want something fixed, you’ll be lucky if it ever happens. The issue that undermines you’re (mostly correct) observations on slowing moving enterprise, is that they’ll often adopt technology before knowing if it will even work the way they want it to. So when it comes time to implement, you’ll find things that don’t work as described, often accompanied by some years old issue on their tracker which basically say “we might get around to that some time”. “Enterprise grade” proprietary software is usually terrible anyway, so still prefer open source for the reason that I’m able to write my own patches for it (which I often do). But I find the open source attitude toward fixing issues, in software that your customers are actually paying a lot of money for, incredibly frustrating. There’s a particular maintainer on a project that I use a lot at work, and anytime I see his avatar on the forum while trying to debug an issue, I instantaneously know that my whole day is about to be ruined by some of the least helpful advice you could possibly imagine.