I think the technical quality does matter though. Everyday people may not care about how "cool" the Netflix engineering is, but they certainly care about the e

I think the technical quality does matter though. Everyday people may not care about how "cool" the Netflix engineering is, but they certainly care about the end product. For example, over the holidays I watched 3 different streaming platforms: BBC iPlayer - occasionally cut out and dropped back to main menu requiring me to find the program again. Amazon Prime - often had buffering problems requiring me to manually lower resolution (on a 150Mb/s connection...) Netflix - No problems, hit start on a movie and watch it to the end. This kind of thing does get remembered; I certainly ended up watching a heck of a lot more Netflix than any other platform.