This is exactly the kind of RFO I would like to get from our telephony providers after an outage. Detailed, honest (no point lying -- you just had an outage!),

This is exactly the kind of RFO I would like to get from our telephony providers after an outage. Detailed, honest (no point lying -- you just had an outage!), and taking steps to improve matters in the future. Everyone has outages: it's what you learn from them that counts.