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I am another fairly happy charles schwab customer, but their UI/UX is absolutely awful. I've used ING Direct, Wells Fargo, a local credit union, Chase, ING Dire
by notJim 15y ago
I am another fairly happy charles schwab customer, but their UI/UX is absolutely awful. I've used ING Direct, Wells Fargo, a local credit union, Chase, ING Direct, and FIA Card Services, and the only one that had a decent UI was Wells Fargo. With more and more banking happening online, it seems clear that there's some opportunity for a bank that understands online and understands UI to make a big play.
- mixmastamyk 15y agoMeh. I agree the website could use some improvement, but it works and has been reliable in my experience. Its heaviness is less important to me than the customer-hostile policies of the average bank. I'm only on it a few mins a week anyway, I get my balance and history quickly and leave.
- notJim 15y agoI totally agree with you, except that since I use mint, the only time I'm on there is when I suspect mint is out of date, or to mess with my bill pay stuff, so maybe 2 or 3 times a month. I was envisioning a bank that offered the perks of somewhere like Schwab or ING, but with better UI/UX.