I don't think it's the responsibility of the people who work in customer service to be applying math to their job if it's not required. Sure it may help if the

I don't think it's the responsibility of the people who work in customer service to be applying math to their job if it's not required. Sure it may help if the organization doesn't use math to optimize operations, but for non-math jobs I think it's the responsibility of the corporation to enforce any applications of math.