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You at least get the email address of your customers (unlike say when Google deprecated payments recently with the Chrome Web Store, so it would have been much
by seanwilson 6y ago
You at least get the email address of your customers (unlike say when Google deprecated payments recently with the Chrome Web Store, so it would have been much harder to retain existing customers).
How does this compare to something like Stripe? How would Stripe help you keep them if something happened to Stripe?
- SkyLinx 6y agoI think it's the same thing with any provider. As long as you have users in your own database, you can just ask them to resubscribe when you switch provider. Not sure if some users would cancel because of this inconvenience.
- going_to_800 6y agoStripe is a payment processor, you have a direct relationship with the customer, on the invoice is written your company details. With Paddle, on the invoice you'll see Paddle company details, all your customers pay Paddle, not your company. You won't have any legal or fiscal relationship with the customer.
- seanwilson 6y ago> You won't have any legal or fiscal relationship with the customer. What does that practically mean when running a SaaS though? If Paddle was going away, you for sure have access to your customer email addresses to ask them to resubscribe and Paddle might help you migrate the payment details to another payment provider. How is the situation any easier or better with Stripe? The Paddle invoice at least has your product/company name + website link on it, along with Paddle's details. It doesn't feel any different to buying e.g. Android, iOS or Steam products to me - I don't see why customers would care who is legally receiving the payment as long as they get their product.
- colesantiago 6y agoSometimes customers are confused that they see a charge for PADDLE.NET instead of your company name.