4 ms·
> And we're also at the point where some companies won't provide you with respectable service unless you @ them on social media. Real-world example: T-Mobile.
by bmarquez 6y ago
> And we're also at the point where some companies won't provide you with respectable service unless you @ them on social media.
Real-world example: T-Mobile. Their Twitter and Facebook representatives (called T-Force) have better customer service (they are more empowered to help you without supervisor escalation and fix things faster) than calling 611.
- ethbr0 6y agoI think that's essentially saying that "Customers who stand in the town square screaming 'T-Mobile sucks!'" get attention faster than ones that send private letters to T-Mobile. It's sad, but at least we have a digital public square?
- bmarquez 6y agoYou can direct message @tmobilehelp on Twitter and you get access to the same representatives that respond to public complaints, without actually having to publicly complain. I'm not sure if this is intended behavior (or if it works with other companies), but it solves my problems quickly.
- mjevans 6y agoI don't use Twitter; at least I don't have an account with them. I do view some public twitter feeds others publish. Does hacker news count as social media? This might be one of the only social media accounts I have.
- colejohnson66 6y agoHN is technically a news aggregator with a comment section, but I’d say that qualifies as social media. I’m sure some would disagree with me.
- bobthepanda 6y agoIf you want to do this more discreetly and in the old-fashioned manner, probably the fastest thing would be to contact your state's attorney general or equivalent.