One of the huge challenges is breaking into the mindset of many decision-makers. And, logic isn't necessarily a factor. It appears many IT shops get a warm fu

One of the huge challenges is breaking into the mindset of many decision-makers. And, logic isn't necessarily a factor. It appears many IT shops get a warm fuzzy out of writing huge checks to companies for software. The primary reason I've seen for this is to have "support", even if "support" is an ill-defined term and the software is beyond lousy. Why do they care about support? Simple: they are paranoid that some important thing will break and they will be blamed for it. If there's a company they can sue, or otherwise point the finger at, they're overjoyed. I have seen this behavior painfully often, it has nothing to do with actual productivity. Since it's already proven difficult to convince these groups that free software (even with a support company) is viable, I expect SAP will simply get its free money. Most groups will write a fatter check and move on.