Brian Kennish, who is mentioned in the story, is the author of disconnect. He helped the WSJ do the research, here is the original article: http://online.wsj.c

Brian Kennish, who is mentioned in the story, is the author of disconnect. He helped the WSJ do the research, here is the original article: http://online.wsj.com/article/SB10001424052748704281504576329441432995616.html http://online.wsj.com/article/SB1000142405274870428150457632... for some reason the Y! version trimmed some parts of the story