I've tried PNC, it is an absolute disaster in terms of website, app, fees, timeliness, etc. I have absolutely no idea why anyone would open an account with them

I've tried PNC, it is an absolute disaster in terms of website, app, fees, timeliness, etc. I have absolutely no idea why anyone would open an account with them. What I had heard was that they had excellent customer support, but then they accidentally locked up my entire checking account for weeks and claimed they couldn't do anything, I just had to wait - until I literally contacted the CEO. I have, of course, since closed my account there.