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PCs, using the web version. One is "Verify your login" with no option to verify, only skip. The next one is "Are you sure you want to skip?", which is insulting

PCs, using the web version. One is "Verify your login" with no option to verify, only skip. The next one is "Are you sure you want to skip?", which is insulting/ironic because skipping is the only option. The third one is "Help us improve Element", which doesn't accept a no and keeps asking again and again. And just now I closed element and trying to open it again results in a white page.

dvdgsng 6y ago
> One is "Verify your login" with no option to verify, only skip. The idea is to verify the new login on ANOTHER session, if available. This is required for reading encrypted messages. When you see this message a notification will show up on all of your other Element devices asking you to verify that new session (using a QR code or a bunch of emojis). You can also select "This wasn't me - your account may be compromised", which gives you a hint what to do next (change passwords, etc). My best guess here is that you have some old sessions lingering around, which you should remove from your account once logged in. However you do need your Security Phrase or Security Key to recover your account, which creates a new verified session and then you can read your old encrypted messages, too. > "Help us improve Element", which doesn't accept a no and keeps asking again and again. Can't reproduce this, sorry.
- mschuetz 6y ago
  This is all I get: https://ibb.co/N62J5cK https://ibb.co/N62J5cK "Skip" is the only thing I can really do here. > When you see this message a notification will show up on all of your other Element devices asking you to verify that new session I have two element devices, both PCs at different locations. And both using the web version of Element. Am I supposed to verify the other device while logged in at both PCs at different locations? EDIT: And this is the "help us improve element" message that always pops up, no matter how many times I decline: https://ibb.co/WKkDHDd https://ibb.co/WKkDHDd

dvdgsng 6y ago

> One is "Verify your login" with no option to verify, only skip. The idea is to verify the new login on ANOTHER session, if available. This is required for reading encrypted messages. When you see this message a notification will show up on all of your other Element devices asking you to verify that new session (using a QR code or a bunch of emojis). You can also select "This wasn't me - your account may be compromised", which gives you a hint what to do next (change passwords, etc). My best guess here is that you have some old sessions lingering around, which you should remove from your account once logged in. However you do need your Security Phrase or Security Key to recover your account, which creates a new verified session and then you can read your old encrypted messages, too. > "Help us improve Element", which doesn't accept a no and keeps asking again and again. Can't reproduce this, sorry.

mschuetz 6y ago
This is all I get: https://ibb.co/N62J5cK https://ibb.co/N62J5cK "Skip" is the only thing I can really do here. > When you see this message a notification will show up on all of your other Element devices asking you to verify that new session I have two element devices, both PCs at different locations. And both using the web version of Element. Am I supposed to verify the other device while logged in at both PCs at different locations? EDIT: And this is the "help us improve element" message that always pops up, no matter how many times I decline: https://ibb.co/WKkDHDd https://ibb.co/WKkDHDd