I've worked in technical support in Central America and there's something I noticed with some users. Like those younger than 25 y/o users or older than 65 y/o.

I've worked in technical support in Central America and there's something I noticed with some users. Like those younger than 25 y/o users or older than 65 y/o. For them, their phone is their first computer and they never really used e-mail. Some of them can't recall their e-mail addresses or less their e-mail passwords. This happens even if Android is the most popular phone and requires a GMail account to be properly set up. They just create a new GMail account when they get a new phone or somtimes just keep using the GMail account from the previous owner instead.