4 ms·

I would wager that most people using WhatsApp know the difference between one tick (server receipt), two ticks (client receipt) and two blue ticks (client actua

by heipei 6y ago

I would wager that most people using WhatsApp know the difference between one tick (server receipt), two ticks (client receipt) and two blue ticks (client actually read it).

andybak 6y ago
I didn't know that until just now.
- cutemonster 6y ago
  I didn't know that until after having used such apps for some year -- never thought much about those small symbols @heipei: the curse of knowledge, i learned yesterday, via https://news.ycombinator.com/item?id=25658216 https://news.ycombinator.com/item?id=25658216
- nindalf 6y ago
  Were you a regular user? I’d wager most regular users know this. It’s a verb among my friends, like “she’s blue-ticking me”. What’s more, if you tap on “info” after long pressing any message, the app explains it to you.
  - biztos 6y ago
    I’ve been using WhatsApp a few times a day for the last year, a d infrequently for several years prior, and I had no idea.
  - andybak 6y ago
    I use it multiple times a day. I'm in half a dozen groups. I use it somewhat reluctantly which might reduce the degree to which I actively seek out understanding. I wish we'd all go back to vendor neutral channels of communication but I also apprecitate the fact that it is less sucky than SMS.
  - KeepFlying 6y ago
    Most users don't search for extra info screens and extra information in apps. ESPECIALLY not the older generations. I'd argue that the majority of people may understand the blue tick, but that _very_ few understand the difference between a single check and a double check. Even the ones who do understand a little about the checks probably don't bother thinking about the difference between "sent" and "delivered". They'd understand it if it was pointed out to them, they aren't stupid. But they don't care enough to realize it because they shouldn't _need_ to understand it most of the time. And even so, the checkmarks are very subtle and easy to not notice if you don't expect to need to look at them. A user is more likely to say "well it didn't give me an error so it must have sent, I wonder why nindalf is ghosting me" rather than "huh, I wonder if WhatsApp actually _delivered_ the message to nindalf, let me check"
a254613e 6y ago
If you click on the message you get a Message Info screen which shows you exactly what the state the message is and the timestamps. It explicitly says "Sent"/"Delivered"/"Read" alongside the ticks and at what time it happened.
goodcanadian 6y ago
I would take that wager. I certainly know what it means, and I imagine many users do, but the majority? I doubt it.
- edeion 6y ago
  I can confirm my mother has no idea what these ticks mean. She can't make the difference between WhatsApp and iMessage either. At the time I left, I told her so and she kept wondering why I was not getting some of her messages (the ones she was sending on WhatsApp, that is).
thw0rted 6y ago
Marking "Server received message and is holding it for user" with the same icon as "server received message and determined there is no such user" is dumb and bad and wrong, and probably also a dark pattern in this case.

by heipei 6y ago

I would wager that most people using WhatsApp know the difference between one tick (server receipt), two ticks (client receipt) and two blue ticks (client actually read it).

andybak 6y ago

I didn't know that until just now.

cutemonster 6y ago
I didn't know that until after having used such apps for some year -- never thought much about those small symbols @heipei: the curse of knowledge, i learned yesterday, via https://news.ycombinator.com/item?id=25658216 https://news.ycombinator.com/item?id=25658216
nindalf 6y ago
Were you a regular user? I’d wager most regular users know this. It’s a verb among my friends, like “she’s blue-ticking me”. What’s more, if you tap on “info” after long pressing any message, the app explains it to you.
- biztos 6y ago
  I’ve been using WhatsApp a few times a day for the last year, a d infrequently for several years prior, and I had no idea.
- andybak 6y ago
  I use it multiple times a day. I'm in half a dozen groups. I use it somewhat reluctantly which might reduce the degree to which I actively seek out understanding. I wish we'd all go back to vendor neutral channels of communication but I also apprecitate the fact that it is less sucky than SMS.
- KeepFlying 6y ago
  Most users don't search for extra info screens and extra information in apps. ESPECIALLY not the older generations. I'd argue that the majority of people may understand the blue tick, but that _very_ few understand the difference between a single check and a double check. Even the ones who do understand a little about the checks probably don't bother thinking about the difference between "sent" and "delivered". They'd understand it if it was pointed out to them, they aren't stupid. But they don't care enough to realize it because they shouldn't _need_ to understand it most of the time. And even so, the checkmarks are very subtle and easy to not notice if you don't expect to need to look at them. A user is more likely to say "well it didn't give me an error so it must have sent, I wonder why nindalf is ghosting me" rather than "huh, I wonder if WhatsApp actually _delivered_ the message to nindalf, let me check"

a254613e 6y ago

If you click on the message you get a Message Info screen which shows you exactly what the state the message is and the timestamps. It explicitly says "Sent"/"Delivered"/"Read" alongside the ticks and at what time it happened.

goodcanadian 6y ago

I would take that wager. I certainly know what it means, and I imagine many users do, but the majority? I doubt it.

edeion 6y ago
I can confirm my mother has no idea what these ticks mean. She can't make the difference between WhatsApp and iMessage either. At the time I left, I told her so and she kept wondering why I was not getting some of her messages (the ones she was sending on WhatsApp, that is).

thw0rted 6y ago

Marking "Server received message and is holding it for user" with the same icon as "server received message and determined there is no such user" is dumb and bad and wrong, and probably also a dark pattern in this case.