>how do you deal with demanding, rude or angry customers Clarity and brevity work best for me. If they're aggressive, demanding or angry in their emails or for

>how do you deal with demanding, rude or angry customers Clarity and brevity work best for me. If they're aggressive, demanding or angry in their emails or forum posts, I post short and definitive replies with no room for discussion or leeway ("We're won't be building that", "That's not a direction we'll be taking the product," etc.) I find it's best not to explain, as when you try to do that they look for loopholes to prolong the discussion. If they're demanding something you're not prepared to give, say No clearly and briefly. A more expensive product definitely attracts less demanding and less entitled customers. I find that the worst customers are users of a free tiered app, or B2C users of a cheap product.