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Google's gotten weird. Yesterday I was doing some keyword planning and got a negative (-) cpc and cost. I looked everywhere to try to determine what that mean

by dhimes 6y ago

Google's gotten weird. Yesterday I was doing some keyword planning and got a negative (-) cpc and cost. I looked everywhere to try to determine what that meant and didn't find anything. They have online chat support, so I tried that. I got routed to a sales rep who called me on the phone and who, after taking all my information while basically ignoring my question, finally heard me. She didn't know the answer. She sent me a support link which was the same one that routed me to her. I told her this and all she could say was she was sorry and she couldn't help unless I was ready to launch a campaign. I honestly don't think she knew anything. I'm suspicious that these are indy workers getting routed prospects by Google. I don't know. The whole thing was sleazy. Years ago when I managed to get someone on the line she stayed with me until my problem was solved. And this wasn't even a problem (or maybe it was? wouldn't be the first bug I found on their site). I was just asking a question.

modeitsch 6y ago
I planned a google ad campaign with a 200 TOTAL budget. A google representative helped me setting up the account, after 4 days she calls me back and said that my ad is doing very well, And it’s already holding at 800$. Till now google didn’t give me back my money with claiming that I don’t have prof. They are not willing to listen to there own phone systems recording’s because they know that I’m right. So basically WE ARE NOT THE CUSTOMER WE ARE THE PRODUCT
- RealStickman_ 6y ago
  How's the legality of recording a call if the other party does that as well?
  - cj 6y ago
    If there's a message that says "This call may be recorded..." then I would consider that to be adequate consent for either party to record the call, not just 1 party. But IANAL.
  - tjoff 6y ago
    In a lot of places it is legal to record a call as long as one of the parties (that is yourself) is in on it. That is, you can't record a call between two other people but you can always record a call that yourself are participating in.
    - teachrdan 6y ago
      Careful with this one. In the US, while most states "one party notification states" and operate as you describe: > Eleven (11) states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington.[0] Recording without all parties' permission in these states is at least a misdemeanor. https://www.google.com/search?q=one+party+notification+states https://www.google.com/search?q=one+party+notification+state...
      - RealStickman_ 6y ago
        I would think that the employees are aware their calls are being recorded if the company announced that to me beforehand. That should be permission enough for me to record the call as well.

by dhimes 6y ago

modeitsch 6y ago

I planned a google ad campaign with a 200 TOTAL budget. A google representative helped me setting up the account, after 4 days she calls me back and said that my ad is doing very well, And it’s already holding at 800$. Till now google didn’t give me back my money with claiming that I don’t have prof. They are not willing to listen to there own phone systems recording’s because they know that I’m right. So basically WE ARE NOT THE CUSTOMER WE ARE THE PRODUCT

RealStickman_ 6y ago
How's the legality of recording a call if the other party does that as well?
- cj 6y ago
  If there's a message that says "This call may be recorded..." then I would consider that to be adequate consent for either party to record the call, not just 1 party. But IANAL.
- tjoff 6y ago
  In a lot of places it is legal to record a call as long as one of the parties (that is yourself) is in on it. That is, you can't record a call between two other people but you can always record a call that yourself are participating in.
  - teachrdan 6y ago
    Careful with this one. In the US, while most states "one party notification states" and operate as you describe: > Eleven (11) states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington.[0] Recording without all parties' permission in these states is at least a misdemeanor. https://www.google.com/search?q=one+party+notification+states https://www.google.com/search?q=one+party+notification+state...
    - RealStickman_ 6y ago
      I would think that the employees are aware their calls are being recorded if the company announced that to me beforehand. That should be permission enough for me to record the call as well.