Also if you are a big cloud customer. I know, I consulted for one. That said, it wasn't reliable. One day: two sw engineers onsite, we recreated the problem,

Also if you are a big cloud customer. I know, I consulted for one. That said, it wasn't reliable. One day: two sw engineers onsite, we recreated the problem, they went back to yake care of it. Another day: what seemed like a student from a third world country on a very cheap helpdesk asking irrelevant questions instead of reading the description. Another day again: answer by "head of <something>" acknowledging the issue and pointing to a fix coming <at some specified time>, only IIRC the fix didn't arrive, at least not at the time that person said.