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Ryanair today is not what it was even five years ago -- they did transition to a much more customer friendly airline crowned in 2018 by a new baggage and boardi
by chx 6y ago
Ryanair today is not what it was even five years ago -- they did transition to a much more customer friendly airline crowned in 2018 by a new baggage and boarding policy https://corporate.ryanair.com/news/new-bag-policy-from-november-will-cut-check-bag-fees-reduce-boarding-delays/ https://corporate.ryanair.com/news/new-bag-policy-from-novem... Just buy priority, it's 6 EUR , it's nothing.
Their app is well designed and easy to use. You can contact them via chat and it's free.
Ryanair is OK. Yes, you need to understand they will often be very strict with the rules but that's why they are rules and be aware of the airports they use and you'll be just fine.
I used to be a "strict no" to Ryanair but the last few years I've flown with them. It's OK.
- Aperocky 6y agoThere's not a lot to go wrong in the space of few hour and objective as simple as getting A to B in terms of customer experience. Somehow, some companies still mess it up.
- chx 6y agoThe short time does not matter that much, really. The biggest problems are IRROPS and what happens then. Here managing expectations, I feel, matters most. My biggest beef with European companies were some of them insisting on not allowing two bags onboard even for money. By now this has simply disappeared and everyone allows a large and a small bag as they should. I think Transavia might have been the last.
- tonyedgecombe 6y agoI'm guessing they had exhausted the pool of people willing to put up with poor customer service and needed to offer a bit more to keep expanding.
- chx 6y agoNope, Brussels ran out of patience and basically read the riot act to them. They had the choice of EU wide legislation making a bad dent in their profits or get their ... together.