It matches up with other customer satisfaction indexes like Net Promoter, but does not share the reasoning net promoter has.. It's pretty common to have the pos

It matches up with other customer satisfaction indexes like Net Promoter, but does not share the reasoning net promoter has.. It's pretty common to have the positive scores be a smaller band than the negative. For example, with Net Promoter, 9 and 10 are positive, 6,7,8 are neutral and 0-5 are negative. In the case of Net Promoter, 6,7 and 8 are neutral because mild satisfaction does not correleate with being willing to recommend a business.