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Have you submitted the requested bug reports? Also, it seems the FAQ answers several of your points: https://element.io/help https://element.io/help
by erikbye 6y ago
Have you submitted the requested bug reports?
Also, it seems the FAQ answers several of your points:
https://element.io/help https://element.io/help
- vector_spaces 6y agoYep, I have, although funnily enough it turns out that the rage shake feature was the only way to submit a bug report with diagnostics from a client (as of a couple of months ago anyway) and that feature itself was broken for one of my users (who has since churned). That FAQ is a great start, but it's not sufficient for non-technical users. It's not easily searchable, it doesn't provide screenshots, and it doesn't go into enough detail for each item (e.g. describing what can go wrong + troubleshooting). Thanks for pointing it out though