They mean google does not have access to the password, as that is done via a one-way hash. They can do a password reset, however would need sufficient proof of

They mean google does not have access to the password, as that is done via a one-way hash. They can do a password reset, however would need sufficient proof of account ownership. Having access to the account is unfortunately not enough proof to show ownership, as that could be achieved with access to someone else’s device.