This is entirely in line with my experience dealing with outages. 85% of the time to fix consists of fielding requests for status updates. It's like when peopl

This is entirely in line with my experience dealing with outages. 85% of the time to fix consists of fielding requests for status updates. It's like when people push the elevator button repeatedly if it's taking a while to arrive, only pushing the elevator button doesn't cause it to take even longer.