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You'll just end up with no SLA or pay a hefty amount to use services because that's an impossible standard to support for any service of a size like this.
by nkassis 6y ago
You'll just end up with no SLA or pay a hefty amount to use services because that's an impossible standard to support for any service of a size like this.
- scrose 6y agoIsn't this the problem? Companies like Slack set SLA's that they only meet by lying about their uptime. It's as good as having no SLA, except you're likely paying a premium based on the SLA they set.
- jrockway 6y agoI'm not demanding 100% uptime, I'm asking that they say "99.94% uptime" when there has been an outage. Honestly, I could live with a 99.50% SLA, if that's what it really was. After today's probably full-day outage, they'd just have to be extra careful for the rest of the year (or pay me money). Kind of sucks when it's 1/4 that you blow your year's SLA budget though.