3 ms·

I don't get the hate for chatbots. Sure they are not perfect yet (it's a hard problem to solve!) but I see them as early-stage technology, which will improve o

• detaro 6y ago
  People don't particularly care if they will improve over time if they are made to deal with broken early-stage technology now.
• Ecstatify 6y ago
  Chatbot mania began in 2016, it’s now 2021 what major improvements have there been? What’s one website that has a good chatbot? Chatbots are great until they don’t work which is all the time. You need to ask questions in a specific way to get an answer. From a user point of view it’s a terrible experience. Most companies don’t value the time of their users that’s why chatbots have been deployed on many websites.
  • grawprog 6y ago
    I've personally played some text adventure games from the 90's with better input recognition than some customer service chatbots. They almost feel like trying to figure out the commands from those games sometimes. 'I need help with payment' Sorry can you repeat your question 'Payment information' Sorry can you repeat your question 'Help with payment information' You need help? Directing you to our FAQ section where you can get help for our most common questions.