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App removals are serious business that affects livelihoods. If T1 support sometimes has poor judgement, it should be required to internally escalate to T2 befo

by dannyw 6y ago

App removals are serious business that affects livelihoods. If T1 support sometimes has poor judgement, it should be required to internally escalate to T2 before actually making a decision. For apps with more than a certain number of users, it should require another layer of escalation and approval, including a review of other apps to make sure rules are enforced clearly, fairly, and reasonably. Finally, non-security removals should have a grace period of 60 to 90 days.

tempestn 6y ago
Isn't this what the appeal process is for though, at least in theory?
- saagarjha 6y ago
  It is, but the appeal process is quite opaque and uncertain: after all, you’re asking the same people that rejected your app. And with no clear SLA and an apparent deadline, it’s pretty difficult to deal with.
- DubiousPusher 6y ago
  An appeal which is reviewed by the same organization that made the original determination is theater. It does not conditute oversight, it never has and it never will.
souplesse 6y ago
> Finally, non-security removals should have a grace period of 60 to 90 days. That was the part that seemed especially outrageous to me. 14 days to appeal or make changes, with no guarantee of response time? Even if he imagined T2 might reverse the decision, hedging his bets by going public was only rational, given the ticking clock. Apple could have avoided this whole circus with a more reasonable time frame.
- saagarjha 6y ago
  This is really poorly conveyed. Apparently when you appeal they are supposed to stop the clock, but we (iSH) were certainly not told that and we hear that this is the norm with many apps in this process. I don’t know if this is supposed to fuel compliance in desperation or what, but apps that have strong cases are just going to run the the press. Unfortunately, it doesn’t look like Apple is trying to improve here…
powerapple 6y ago
I start to think maybe they should start to introduce "jury" system into this. I feel that app developers are on trial with their living at risk many times when dealing big platforms.

by dannyw 6y ago

tempestn 6y ago

Isn't this what the appeal process is for though, at least in theory?

saagarjha 6y ago
It is, but the appeal process is quite opaque and uncertain: after all, you’re asking the same people that rejected your app. And with no clear SLA and an apparent deadline, it’s pretty difficult to deal with.
DubiousPusher 6y ago
An appeal which is reviewed by the same organization that made the original determination is theater. It does not conditute oversight, it never has and it never will.

souplesse 6y ago

> Finally, non-security removals should have a grace period of 60 to 90 days. That was the part that seemed especially outrageous to me. 14 days to appeal or make changes, with no guarantee of response time? Even if he imagined T2 might reverse the decision, hedging his bets by going public was only rational, given the ticking clock. Apple could have avoided this whole circus with a more reasonable time frame.

saagarjha 6y ago
This is really poorly conveyed. Apparently when you appeal they are supposed to stop the clock, but we (iSH) were certainly not told that and we hear that this is the norm with many apps in this process. I don’t know if this is supposed to fuel compliance in desperation or what, but apps that have strong cases are just going to run the the press. Unfortunately, it doesn’t look like Apple is trying to improve here…

powerapple 6y ago

I start to think maybe they should start to introduce "jury" system into this. I feel that app developers are on trial with their living at risk many times when dealing big platforms.